FAQs

Return Policy

N.I.C.E. stands by our products 113%. We treat every person, customer, collaborator, and client with the utmost respect and promise to try our best to create a memorable, positive experience.

We offer free returns on items over $175.

You may return unworn, unwashed and unaltered items for a full refund or store credit within 10 days of order receipt.

Return Label

Please email us at contact@nicecollective.com with the reason for the return and we will send a return label.

Shipping

We offer free shipping on order over $175.

We ship via Fed Ex or USPS depending on your location in the world. Shipments typically arrive within 3-5 business days.

Typically, orders placed before 4pm PST will be picked up by Fed Ex that day. Orders placed on Saturday after 4pm PST and through the weekend will leave our shop on Tuesday.

Change of Shipping Address

Please contact us at 1-888-302-NICE or email, as soon as possible and we’ll do our best to change the address before it ships. A phone call is always the quickest way to ensure we can update the address before it ships!

Please be sure to include your order number along with your correct shipping address.

Order Status and Order Tracking

Once your order has been placed, you’ll receive a shipment notification email containing tracking information. If you created an account during checkout, you may also view your order status by logging in here.

Exchanges

You have 10 days from the date of purchase to exchange any unworn, unwashed and unaltered items.

Email us at contact@nicecollective.com to exchange your item for a similar value. Store credit will be issued if the exchange is less than the price of the original item.

Exchanges are shipped as soon as possible following receipt of your exchange request. Payment will be credited upon receipt of the returned item.

Product Sizes

Sizing guides are available on each product page and provide precise measurements to assist you in selecting the perfect fit. If you have specific questions, please contact us at 1-888-302-NICE or via email.